How to get a quote
The single biggest driver of how fast a new quote comes together isn't how complex the business is — it's whether the submission goes in complete the first time.
How to add a coverage line
Taking on a new type of work, a bigger contract, or a project with requirements your current policy doesn't address (inland marine for rented equipment, pollution liability for a specific job, a bond for a public works bid) usually means adding a line rather than replacing what you already have — and it can usually be added mid-term without waiting for renewal.
How to request a certificate of insurance
A certificate of insurance is a summary showing a policy exists — it doesn't by itself create additional insured status or any other endorsement.
How to add or update an endorsement
An endorsement changes what your existing policy actually covers — a waiver of subrogation and primary-and-noncontributory wording are the most common requests beyond additional insured status (covered in its own section below).
How to add an additional insured
Adding an additional insured is the single most common endorsement request we handle — a general contractor, property owner, lender or public agency asking to be named on your policy before you start work or sign a lease.
How renewals work
Many commercial insurance policies do not renew automatically.
How to make a commercial auto or fleet change
Adding or removing a vehicle, adding a driver, or getting proof of coverage for a newly purchased vehicle are the most common commercial auto requests.
How to find out what insurance a job will require before you bid it
The insurance section of a contract is usually written before anyone invites a bid, which means it can normally be read before the number is committed to.
What tends to raise the bar
Where higher limits and extra endorsements are commonly requested
Patterns this agency typically sees, not a statement of what any particular project, agency or carrier will ask for.
Projects around two million dollars and up
Mid-sized and larger jobs are where umbrella or excess limits start being written into the insurance exhibit, and where a per-project aggregate is most often asked for. The figure is a rough threshold we tend to see rather than a rule — plenty of smaller contracts ask for more, and some larger ones ask for less.
Pulling a permit with a city or county
Some jurisdictions set their own insurance conditions before a permit is issued, separate from anything the project owner asks for. It is worth reading the permit conditions as its own document rather than assuming the contract covers it.
Encroachment permits and work in the public right of way
Working in a city, county or Caltrans right of way commonly carries its own limits, its own additional insured wording naming the agency, and sometimes a bond as well.
Public works
The awarding agency writes its requirements into the bid package, and they are rarely identical to what a standard commercial policy already provides. Bonding, DIR registration and certified payroll usually travel with them.
Property management companies and landlords
The manager, the building owner and sometimes a lender are commonly all named, and the waiver of subrogation is often mutual. A management company typically has one standard insurance exhibit it applies to every vendor.
Commercial retail, shopping centers and malls
Mall and shopping center rules commonly set named additional insureds and specific limits before anyone is cleared to work on site, and the requirement frequently comes from the center itself or its property management company rather than from the tenant who hired you.
High-rise buildings
Height, occupancy and water damage exposure commonly push limits up and bring specific endorsements with them. Building rules for contractor access are frequently a separate document again.
Colleges, universities and school districts
Institutional contract templates commonly specify limits and endorsements directly, and depending on the work may ask about coverages a construction policy does not carry as standard.
Caltrans and other government work
State and federal agencies commonly specify their own forms, their own wording and their own limits, and are usually the least flexible about substitutions.
What tends to be asked for alongside the higher limits
- Per-project aggregate
CG 25 03 or CG 25 04 - The one that surprises people most. A general aggregate is normally shared across every job running in the policy term, so a claim on one project can erode the limit the next contract assumed was there. A per-project aggregate sets a limit for the designated project instead.
- Additional insured, scheduled or blanket
CG 20 10 and CG 20 37 - Ongoing operations and completed operations are two separate endorsements, and larger contracts commonly ask for both.
- Primary and non-contributory
often CG 20 01 - Decides whether the downstream policy responds first or shares with the upstream party’s own cover.
- Waiver of subrogation
CG 24 04 - Frequently named alongside additional insured status rather than instead of it.
- Higher umbrella or excess limits
- Commonly the first thing an insurance exhibit raises. If the underlying limits do not match what the umbrella sits above, the tower may not respond the way the contract assumes.
Two real examples, published by the agencies themselves
Reading an actual insurance clause is worth more than any summary of one. Both of these are public, and they ask for different things — which is the point.
- City of Los Angeles Bureau of Engineering — liability insurance for permitsStates a commercial minimum of $1 million with a $2 million aggregate, a thirty-day written cancellation notice, and the City named both as certificate holder AND as additional insured. It also expects proof to stay on file for as long as the encroachment exists, not just through construction.
- Caltrans Encroachment Permits Manual — Chapter 200, section 203.3Asks for an endorsement naming the State of California, the Department and its directors, officers, employees and agents as additional named insureds — and for the certificate AND the endorsement to be furnished. A good illustration of why a certificate on its own is rarely what an agency means.
Helpful resources
A few more places worth bookmarking, depending on what you're looking for.
How Our Insurance Services Work: Agency, Carrier & Insured Responsibilities
Commercial insurance works best when everyone understands their role. Your insurance agency, insurance carrier, and your business each have different responsibilities. We help coordinate the relationship, provide coverage guidance, market your account, and advocate for you, while the insurance carrier underwrites the risk and administers covered claims.
Our agency's role: Review your operations and exposures; help identify appropriate limits and coverage options; market and negotiate your account with appropriate carriers; explain quotations and material differences; assist with policy changes, certificates, endorsements and renewals; help connect you with carrier risk-control, billing and claims resources; and help advocate or escalate when service or claim issues arise. We do not determine whether a claim is covered, adjust a loss, determine liability, authorize claim payments or settle claims — the carrier does.
The insurance carrier's role: Underwrite and price the account; approve or decline coverage; issue the policy and endorsements; provide applicable risk-control resources; receive and investigate claims; assign adjusters, defense counsel or specialists when appropriate; interpret the policy in connection with a claim; determine coverage; and handle settlement, defense and payment of covered losses.
The insured's role: Provide complete and accurate information about the business; review policies, schedules and endorsements; pay premiums when due; promptly notify us of material changes such as new operations, locations, vehicles, drivers, payroll or equipment; follow policy conditions and loss-control requirements; report losses promptly; preserve relevant documentation; and cooperate with the carrier during underwriting and claims.
How we work together: You keep us informed about your business → we help structure and service the insurance program and communicate with carriers → the carrier provides the actual insurance contract, underwriting, claims handling and specialized resources.
How to Report an Insurance Claim
The general order of operations is the same whether you file a claim or report it directly to the carrier — safety first, then getting the claim moving while keeping documentation and our agency in the loop.
- 1
Address immediate safety first.
Call 911, emergency services, police, fire or other appropriate authorities when necessary.
- 2
Report the claim promptly to the insurance carrier.
Use the claim-reporting telephone number, website or instructions provided with your policy. Let us know once you've filed directly with the carrier's claims/loss department so we can follow the claim.
- 3
Have basic information available.
Carrier/policy number if available, date and time of loss, location, description of what happened, people or property involved, photographs/video, police or incident report information, witness information and relevant contracts or documentation.
- 4
Don't delay reporting because every document isn't available yet.
The initial notice starts the process. Additional documentation can generally be supplied as the investigation progresses.
- 5
Protect evidence and document the loss.
Preserve photographs, damaged property when reasonable, invoices, contracts, correspondence, estimates, surveillance footage, vehicle information and other records that may be relevant.
- 6
Avoid making unauthorized settlements.
Especially on liability and automobile claims, provide factual information and allow the carrier and its claims professionals to investigate.
- 7
Obtain your claim number and adjuster information.
Keep the claim number, adjuster's name, telephone/email information and important correspondence together.
- 8
Cooperate directly with the carrier's claims team.
The adjuster may request statements, estimates, records, photographs, contracts, payroll information or other documentation.
- 9
Keep our agency informed when assistance is needed.
We can help you identify carrier contacts, understand the general process, and assist with reasonable escalation when there are service problems. We cannot make coverage determinations or direct an adjuster to pay or settle a claim.
- 10
Review the applicable policy.
Claim handling, deductibles, reporting requirements, covered causes of loss and other obligations depend upon the actual policy and endorsements.
Frequently asked questions
14 questions — start typing to filter
What's the difference between requesting an endorsement and requesting a certificate?
An endorsement changes what the policy actually covers. A certificate is a summary document that reflects what's already on the policy — it can't create coverage on its own, so if a certificate needs to show additional insured status, that endorsement has to be requested and issued first.
How fast can a certificate of insurance be issued?
It depends on whether the certificate needs a new endorsement. One that doesn't can often be issued the same day, though same-day is never guaranteed, since it depends on workload and what time of day the request comes in. One that does usually cannot, since the carrier has to process that endorsement first. If you need a certificate the same day, say so upfront so we can tell you right away whether that's realistic.
What's the difference between additional insured and certificate holder?
They're not the same thing, even though both often appear on the same certificate. A certificate holder simply receives the document; an additional insured has actual coverage under your policy for claims arising from your work, which requires a real endorsement — not just a line on the certificate.
Can I add a line of coverage mid-term, or do I have to wait for renewal?
Most lines can be added mid-term without waiting for your renewal date — useful when new work, a larger contract, or a specific project requirement comes up outside your current coverage.
How fast can I add a vehicle or driver to my commercial auto policy?
It depends on the carrier accepting the addition, the driver's MVR results, and whether that carrier requires underwriting review before adding certain vehicles or drivers — coverage isn't added the moment a request is submitted. A straightforward addition can sometimes move quickly once we have the VIN/value for a vehicle or the license number and MVR authorization for a driver, but if you need coverage in place by a specific date, tell us upfront so we can tell you what's realistic rather than assume it'll happen right away.
What should I do before my policy renews?
Tell us about any changes to your operations, payroll, staff, equipment, or subcontractor relationships before the renewal date — a renewal built on current information is far less likely to need a correction after it's already bound.
What's the fastest way to get a new quote as a first-time client?
Submit our full quote form with as much detail as you have — coverage needed, current policy status, and any prior claims by line. A complete submission the first time avoids the back-and-forth that slows a partial one down.
Why did my requested endorsement not match what the contract required?
This almost always traces back to a summarized request instead of the exact contract language — for example, "add them as additional insured" doesn't specify ongoing operations, completed operations, or both, which are different endorsements. Sending the exact clause avoids this.
Do I need a new quote, or is my request actually a coverage change?
If you already have an active policy with us, adding a line, an endorsement, an additional insured, or a certificate is a service request, not a new quote — reach out directly rather than resubmitting through the quote form.
Does my commercial policy renew automatically?
Not necessarily — many commercial insurance policies do not renew automatically. While Gleason Insurance Brokers reaches out ahead of your renewal date, it's ultimately your responsibility as the insured to respond in time and confirm your current operations, payroll, and other rating information are accurate. Missing that window can result in a lapse in coverage or a renewal that's rated on outdated information.
What happens if my contact information changes?
Notify Gleason Insurance Brokers and your carrier immediately of any change to your mailing address, phone number, or email. Renewal notices and other time-sensitive communications are sent to the contact information on file, so outdated information can result in a missed notice or a gap in coverage.
How can I figure out what my contract's insurance clause is actually requiring?
Drag the page into our Coverage Align Tool and it will identify the coverage types, endorsements and dollar limits it references, in plain language, with links to learn more about each one. It's general information, not a substitute for sending us the exact language — but it's a fast way to see what you're dealing with before reaching out.
How do I find out what insurance a project will require before I bid it?
The requirement is normally written down before bids are invited. On public works it sits in the bid package as an insurance exhibit or special provision; on private commercial work it is a section of the contract or subcontract; on a leased space it is in the lease. Where a permit is involved the issuing agency often publishes its own terms separately, so a single job can carry two sets at once. Reading that section before the number is committed is the cheapest point to discover a gap. If you have the documents, send them through for review; if you do not have them yet, the type of work alone is usually enough to say whether higher limits are likely.
Can I see an example of what a real insurance requirement looks like?
Yes, and two published examples are more useful than a summary because they ask for different things. The City of Los Angeles Bureau of Engineering states a commercial minimum of $1 million with a $2 million aggregate, a thirty-day written cancellation notice, and the City named both as certificate holder and as additional insured. The Caltrans Encroachment Permits Manual instead asks for an endorsement naming the State, the Department and its officers as additional named insureds, with both the certificate and the endorsement furnished. Both are linked in the section above. What any particular project asks for is set by its own documents.

