The standard we build to
This site is built to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at Level AA. That is the target we have chosen for ourselves. Separately: Section 508 of the Rehabilitation Act incorporates an earlier version of WCAG by reference. We state the two apart rather than as one claim, because the versions are not simply cumulative — WCAG 2.2 adds success criteria and also retired one (4.1.1 Parsing) that earlier versions required, so it is not a strict superset of them. If you need to know how this site measures against a particular regulatory standard for a contract or a bid, ask us and we will answer against that standard rather than ours. Level AA covers the things that decide whether a page is usable rather than merely viewable: sufficient contrast, full keyboard operation, text that survives being enlarged, form fields that announce what they are, and content that reflows onto a phone without anything being lost.
Accessibility is checked as part of releasing the site, not as a separate exercise afterwards. Contrast is measured on the worst pixel of a photograph rather than an average, because an average hides the one patch of bright sky that makes a headline unreadable. Text alternatives, heading structure and form labels are checked across every page on every release, and a failure blocks the release.
What the last audit found
The most recent full audit was completed on 27 September 2026. All 51 applicable WCAG 2.2 success criteria were assessed across thirteen pages chosen because they behave differently from one another — both page layouts, both quote forms, the three interactive tools, a data table, the longest guide, the searchable FAQ library and a legal page. That assessment was two kinds of work and not a third. Contrast, keyboard order, text alternatives, heading structure, form labeling and layout at 400 percent zoom were measured by tooling written for this site. The criteria that turn on judgment rather than measurement were reviewed by hand. Neither of those is assistive-technology testing, and none has been done: this site has not been operated with a screen reader, by us or by anyone else, and it has not been tested with people who use a screen reader or voice control every day. Both are worth doing. Neither has been done yet, and we would rather tell you that than let the word "assessed" cover it.
One failure was found and fixed: four telephone links described themselves to assistive software using the numeric phone number even where the page visibly showed the lettered version, which meant someone using voice control could not activate them by saying what they could see. Two further improvements were made at the same time — the search and lookup tools now announce how many results they found, and the quote form now lists every missing answer at once rather than stopping at the first one.
What we know is still imperfect
Two things are worth naming rather than leaving for you to discover. Below roughly 94 pixels of screen width — narrower than any phone, and narrower than the standard requires anything to work at — some page layouts still scroll sideways. And a handful of long alternative-text descriptions are longer than is comfortable to listen to, even though they are accurate. A third is the assessment itself: it is our own. This site has not been audited by an independent firm, has not been operated with a screen reader, and has not been tested with people who rely on screen readers or voice control every day. That last kind of testing finds what an assessment cannot, and we have not done it.
This site also links out to government and regulatory websites, and to a payment page operated by a third party. We do not control those and cannot speak for their accessibility. If you hit a barrier on one of them while trying to do something with us, call us and we will do it with you over the phone instead.
How to tell us something is in your way
If any part of this site stops you doing what you came to do, tell us and we will fix it. Call 844-978-7283 and say it is about the website, or write to Gleason Insurance Brokers, LLC, 9477 Greenback Lane, #524A, Folsom, CA 95630. Tell us the page, what you were trying to do, and what happened; if you use a screen reader, a magnifier, voice control or any other assistive technology, saying which one helps us reproduce the problem quickly.
We will acknowledge the report, and we will tell you what we found and what we did about it. If the fix will take time, we will say so and we will offer another way to get the same thing done in the meantime — every quote, certificate and payment this site handles can also be handled by a person on the phone.